Cancellation & Refund Policy

Effective Date: March 31, 2026

1. Appointment Cancellations

We understand that plans change. If you need to cancel your telehealth appointment, please do so at least 4 hours before your scheduled visit time. Cancellations made at least 4 hours in advance will not incur a fee.

2. Late Cancellations

Cancellations made less than 4 hours before your scheduled appointment may be subject to a cancellation fee equal to the full visit cost. We make exceptions for genuine emergencies on a case-by-case basis.

3. No-Shows

Patients who do not attend their scheduled appointment without prior notice ("no-show") will be charged the full visit fee. Repeated no-shows may result in the requirement to prepay for future visits.

4. Rescheduling

You may reschedule your appointment at no charge by contacting us at least 4 hours before your scheduled visit. To reschedule, email atulsv@innocre.org or call (844) 836-2669.

5. Refund Policy

• If a visit is cancelled by Innocre (e.g., provider unavailability or technical issues on our end), you will receive a full refund
• If a visit is completed but you are unsatisfied with the service, please contact us within 7 days. We will review your concern and determine if a partial or full refund is appropriate
• Refunds for prescriptions, lab orders, or services already rendered are generally not available
• Refunds are processed within 5–10 business days to the original payment method

6. Insurance & Billing

If your visit is billed to insurance and you have questions about charges, copays, or coverage, please contact your insurance provider directly. For billing inquiries related to Innocre, email atulsv@innocre.org.

7. Contact Information

If you have questions about this cancellation and refund policy, please contact us: