Refill your chronic medications without the waiting room. Board-certified provider reviews your medications and sends e-prescriptions directly to your pharmacy in DE, MD, or WA.

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Prescription Refills via Telehealth

Managing a chronic condition means you need steady access to your medications. Running out of a prescription — or waiting weeks for a refill appointment — can have real health consequences.

Telehealth refill visits solve this problem. They give you fast, convenient access to ongoing medications for established conditions. At Innocre Telehealth, our board-certified provider conducts a thorough review before refilling any prescription. This includes checking:

• How well the medication is working
• Any side effects you may be experiencing
• Whether you have been taking it as directed
• Recent lab results
• Any changes in your health since your last visit

Prescriptions are sent electronically to your preferred pharmacy in Delaware, Maryland, or Washington. Same-day refill visits are available in most cases.

A telehealth refill visit is not a rubber stamp. It is a real clinical encounter. Your provider uses each refill visit to:

• Monitor for medication side effects
• Check how well you are sticking with your treatment plan
• Review recent blood work (for example, HbA1c for diabetes, TSH for thyroid conditions, or a metabolic panel for blood pressure medications)
• Screen for new drug interactions
• Look for chances to improve your treatment based on current guidelines

This proactive approach keeps your chronic conditions well managed between urgent episodes. Patients who are stable on their medications and have up-to-date lab work are ideal candidates for telehealth refills.

If you are a new patient — for example, you recently moved to Delaware, Maryland, or Washington, or lost access to your previous doctor — your provider will conduct a full intake. This includes:

• A detailed review of your medications and allergies
• A focused medical history related to the medication you need
• An assessment of whether your current regimen is still right for you

Pharmacy fill records, medication lists, and any available medical records help your provider make safe prescribing decisions. Please note that some medication classes (described below) cannot be started or refilled via telehealth. These require an in-person evaluation or specialist involvement.

Commonly Refilled Medications

How the Prescription Refill Process Works

Booking a refill visit at Innocre Telehealth takes just minutes. Here is how it works:

• Before your visit — You complete a short intake form listing your current medications, doses, pharmacy details, and any recent labs or health changes.
• During your video visit — Your provider reviews your regimen and asks about how well your medications are working, any side effects, and any new symptoms. Doses are adjusted if needed.
• Lab orders if needed — If routine monitoring labs are overdue (for example, HbA1c not checked in 6+ months for diabetes, or TSH not checked in 12+ months for thyroid patients), your provider can order these at a local lab in Delaware, Maryland, or Washington.
• After your visit — E-prescriptions are sent directly to your preferred pharmacy, often within minutes.

For established patients with stable conditions and up-to-date labs, refill visits often take just 10–15 minutes. New patients, those with recently adjusted doses, or those on many medications may need a longer evaluation.

The visit fee covers clinical time, prescription writing, and medication counseling. Innocre Telehealth does not accept insurance at this time. Our transparent cash-pay pricing is typically much lower than traditional urgent care or primary care co-pays. We provide receipts for potential FSA/HSA reimbursement.

There are important limits to what can be refilled via telehealth. Your provider will always be upfront about these. The following cannot be prescribed through telehealth under current DEA rules without an in-person evaluation:

• Schedule II controlled substances — stimulants for ADHD (amphetamines, methylphenidate) and opioid pain medications (oxycodone, hydrocodone)
• Schedule III/IV controlled substances — benzodiazepines, carisoprodol, tramadol, buprenorphine for opioid use disorder (outside specific programs), and certain sleep aids
• Antipsychotic medications — these require an in-person psychiatric evaluation

Some high-risk medications also need an in-person visit or specialist co-management. Examples include isotretinoin (iPLEDGE program), clozapine (REMS program), warfarin with unstable INR levels, and biologic drugs. Your provider will always tell you clearly when an in-person evaluation is medically necessary.