Prescription Refill Online

Prescription Refills via Telehealth

Managing a chronic condition means you need steady access to your medications. Running out of a prescription — or waiting weeks for a refill appointment — can have real health consequences.

Telehealth refill visits solve this problem. They give you fast, convenient access to ongoing medications for established conditions. At Innocre Telehealth, our board-certified provider conducts a thorough review before refilling any prescription. This includes checking:

• How well the medication is working
• Any side effects you may be experiencing
• Whether you have been taking it as directed
• Recent lab results
• Any changes in your health since your last visit

Same-day appointments are typically available, and once your visit ends, prescriptions are sent electronically to your preferred pharmacy in Maryland, Washington, or Delaware within minutes.

Note on terminology: a "bridge refill" or "bridge supply" is a short prescription (typically 30 days) that keeps you covered while you re-establish ongoing care, switch prescribers, or wait for results.

A telehealth refill visit is not a rubber stamp. It is a real clinical encounter. Your provider uses each refill visit to:

• Monitor for medication side effects
• Check how well you are sticking with your treatment plan
• Review recent blood work (for example, HbA1c for diabetes, TSH for thyroid conditions, or a metabolic panel for blood pressure medications)
• Screen for new drug interactions
• Look for chances to improve your treatment based on current guidelines

This proactive approach keeps your chronic conditions well managed between urgent episodes. Patients who are stable on their medications and have up-to-date lab work are ideal candidates for telehealth refills.

If you are a new patient — for example, you recently moved to Maryland, Washington, or Delaware, or lost access to your previous doctor — your provider will conduct a full intake. This includes:

• A detailed review of your medications and allergies
• A focused medical history related to the medication you need
• An assessment of whether your current regimen is still right for you

Pharmacy fill records, medication lists, and any available medical records help your provider make safe prescribing decisions. Please note that some medication classes (described below) cannot be started or refilled via telehealth. These require an in-person evaluation or specialist involvement.

Commonly Refilled Medications

How the Prescription Refill Process Works

Booking a refill visit at Innocre Telehealth takes just minutes. Here is how it works:

• Before your visit — You complete a short intake form listing your current medications, doses, pharmacy details, and any recent labs or health changes.
• During your video visit — Your provider reviews your regimen and asks about how well your medications are working, any side effects, and any new symptoms. Doses are adjusted if needed.
• Lab orders if needed — If routine monitoring labs are overdue (for example, HbA1c not checked in 6+ months for diabetes, or TSH not checked in 12+ months for thyroid patients), your provider can order these at a local lab in Maryland, Washington, or Delaware.
• After your visit — E-prescriptions are sent directly to your preferred pharmacy, often within minutes.

For established patients with stable conditions and up-to-date labs, refill visits often take just 10–15 minutes. New patients, those with recently adjusted doses, or those on many medications may need a longer evaluation.

Visits are a flat $68 — usually less than a typical primary care co-pay even with insurance. The fee covers clinical time, prescription writing, and medication counseling. Innocre is a self-pay practice and does not bill insurance directly. HSA and FSA cards are accepted, and we provide itemized receipts (superbills) for potential out-of-network reimbursement. See pricing details →

There are important limits to what we will refill via telehealth. Innocre's clinical policy is to not prescribe controlled substances (Schedule II–V) via telehealth, regardless of any DEA flexibility allowances — this is a patient-safety stance, not just a regulatory minimum. The following are excluded from our scope:

• Schedule II controlled substances — ADHD stimulants (amphetamines, methylphenidate) and opioid pain medications (oxycodone, hydrocodone, morphine). The DEA legally requires an in-person evaluation for Schedule II initiation.
• Schedule III–V controlled substances — benzodiazepines, carisoprodol, tramadol, certain sleep aids. Even where current DEA telehealth flexibilities permit prescribing, our clinical model excludes these.
• Buprenorphine for opioid use disorder — although recent DEA rules permit qualified providers to prescribe via telehealth, Innocre is a bridge primary-care practice; OUD is best managed by specialty addiction medicine.
• Antipsychotics — these are not controlled substances and can legally be prescribed via telehealth, but our clinical policy is to not initiate or continue antipsychotics without in-person specialty involvement, given the lab monitoring (e.g., metabolic panel, lipid screening, AIMS testing for tardive dyskinesia) they require.

Some high-risk medications also need in-person visits or specialist co-management — examples include isotretinoin (iPLEDGE program), clozapine (REMS program), warfarin with unstable INR levels, and biologic drugs. Your provider will always tell you clearly when an in-person evaluation is medically necessary.