Urgent Care Telehealth

What Is Urgent Care Telehealth?

Urgent care telehealth is a video-based medical visit for conditions that need prompt attention but do not require an emergency room. At InnoCre Telehealth, you connect directly with our board-certified provider — a doctoral-prepared, board-certified Family Nurse Practitioner with full prescribing authority in Pennsylvania, Maryland, Washington, and Delaware.

Telehealth video consultation — virtual urgent care visit

Telehealth urgent care is clinically equivalent to an in-person urgent care center for a wide range of conditions. A thorough history, symptom review, and visual examination via video allow your provider to make an accurate diagnosis, order labs or imaging if needed, and send prescriptions directly to your preferred pharmacy — all within hours of booking.

At $68 for self-pay patients, InnoCre Telehealth costs a fraction of a typical urgent care center visit, with no surprise facility fees and no waiting room exposure to other sick patients.

Conditions We Treat

The following conditions are routinely evaluated and treated via telehealth urgent care. This is not an exhaustive list — if you are unsure whether your condition is appropriate, book a visit and your provider will advise.

Respiratory & ENT

Sinus infections (sinusitis)

Strep throat / pharyngitis

Ear infections (otitis media/externa)

Cold, flu, and COVID-19 symptoms

Cough, sore throat, congestion

Skin & Eye

Skin rashes and allergic reactions

Eye infections (pink eye / conjunctivitis)

Insect bites and mild allergic rashes

General & Other

Urinary tract infections (UTIs)

Mild nausea, vomiting, or diarrhea

Headaches and minor pain evaluation

Prescription refills (non-controlled)

See your condition above? Same-day appointments often available.

Book a Visit

How Your Visit Works

1

Book Online

Choose a same-day slot through our secure Charm EMR booking portal. New and returning patients welcome.

2

Video Visit (15–30 min)

Connect via secure HIPAA-compliant video. Your provider takes a thorough history and conducts a visual examination.

3

Prescription Sent

If clinically appropriate, your prescription is electronically sent to your preferred pharmacy — often within hours of your visit.

All visits are conducted by our board-certified provider — a doctoral-trained, nationally board-certified Family Nurse Practitioner with full independent prescribing authority in Pennsylvania, Maryland, Washington, and Delaware. Visits are documented in a secure electronic medical record, and visit summaries are available in your patient portal.

Go to the ER or Call 911 For:

• Chest pain, pressure, or tightness — especially with sweating or arm/jaw pain
• Difficulty breathing, shortness of breath at rest, or cyanosis (bluish lips/fingertips)
• Stroke symptoms: sudden facial drooping, arm weakness, slurred speech, vision loss
• Severe trauma, deep lacerations, suspected fractures, or head injuries
• Altered consciousness, unresponsiveness, or severe confusion
• Anaphylaxis: throat swelling, difficulty swallowing, rapid heart rate with hives
• Severe abdominal pain, suspected appendicitis, or signs of internal bleeding

Frequently Asked Questions

Telehealth urgent care is appropriate for non-life-threatening conditions that need prompt evaluation — infections, rashes, minor illness, and prescription needs. The emergency room is equipped for life-threatening emergencies requiring IV medications, imaging, surgery, or resuscitation. If you have any doubt about whether your situation is an emergency, call 911 or go to your nearest ER. Telehealth is never a substitute for emergency care.

For many common conditions, yes. Multiple peer-reviewed studies and real-world outcome data have shown telehealth to be clinically equivalent to in-person visits for conditions such as UTIs, respiratory infections, dermatological conditions, and prescription management. Your provider will always recommend an in-person evaluation if your condition requires physical examination tools (auscultation, palpation, etc.) that cannot be performed remotely.

Have your medication list ready (including supplements and OTC medications), know your pharmacy name and location, and have your insurance card accessible if using insurance. Ensure you are in a well-lit, private space with a working camera. If you have a rash, wound, or skin issue, be prepared to show it via camera. Having a list of your symptoms and when they started will help your provider assess you efficiently.

All visits are scheduled through our online booking portal for quality and HIPAA-compliance purposes. Same-day appointments are frequently available, and booking only takes a few minutes. You do not need to be an existing patient — new patients are always welcome. Visit innocre.org and click "Book a Visit" to see available times.

InnoCre Telehealth is currently licensed to see patients located in Delaware (DE), Maryland (MD), and Washington (WA) at the time of their visit. You must be physically present in one of these three states during your appointment. We do not currently offer services to patients in other states, but we are continuously evaluating expansion.

How does an InnoCre telehealth visit work?

After you book, you complete a short intake form, then connect with a board-certified provider by video on the same day in most cases. The provider reviews your symptoms and history, orders lab work at a local lab if needed, and sends any prescription to the pharmacy of your choice. A new-patient visit is a flat $68 with no insurance required.