Online Telehealth Services

Most acute conditions where a clinician can take a thorough history, review your symptoms (and a photo when relevant), and check your medication list are appropriate for telehealth. That covers the majority of what brings people to urgent care: UTI, sinus pain, sore throat, ear infection, rashes, GI complaints, allergy flares, and STI screening. It also covers ongoing management of stable chronic conditions like hypertension, diabetes, hypothyroidism, and high cholesterol.

Conditions that are not appropriate include anything requiring a physical exam (pelvic exam, pap smear, joint injection, abscess drainage), suspected emergencies (chest pain, difficulty breathing, severe abdominal pain, signs of stroke), conditions requiring controlled substances, and anything you suspect might need imaging or in-person testing. If you book a visit and your symptoms turn out to need in-person care, your provider will refer you to the appropriate setting and there is no extra charge for the triage time.

Every visit is a flat $68 self-pay fee, paid at the time of booking. There is no copay, no deductible to meet, no surprise balance billing later. We do not bill insurance directly — this keeps overhead low and pricing transparent.

If you have insurance, you can still use InnoCre. We accept HSA and FSA cards, and we provide an itemized superbill on request that you can submit to your insurer for out-of-network telehealth reimbursement. The amount you get back depends on your specific plan's out-of-network coverage. Many patients find that the $68 flat fee is less than what they would owe after an in-network urgent care copay anyway.

InnoCre is licensed in Pennsylvania, Maryland, Washington, and Delaware. To be seen, you must be physically located in one of those three states at the time of the visit — this is a state licensing requirement that applies to all telehealth, not just InnoCre. Your residency or insurance does not matter; what matters is which state you are sitting in when the video call starts.

This means if you live in Virginia and are visiting Maryland for the week, you can book while you are in Maryland. If you live in Maryland and travel to Florida, we cannot legally see you while you are in Florida. The state at the time of the visit is what counts.

We do not prescribe any of the following via telehealth, in keeping with federal DEA rules and our clinical scope of practice:

• Schedule II–V controlled substances — opioids (Vicodin, Percocet, OxyContin, etc.), benzodiazepines (Xanax, Ativan, Valium), stimulants for ADHD (Adderall, Vyvanse, Ritalin), gabapentin in some states, testosterone, ketamine.
• Buprenorphine for opioid use disorder (Suboxone, Subutex) — requires a specialized provider with an X-waiver and is best managed by a dedicated MAT program.
• Antipsychotics and mood stabilizers (Seroquel, Risperdal, lithium, Depakote, etc.) — these require ongoing psychiatric monitoring outside the scope of a primary-care telehealth practice.

We can prescribe most other medications, including antibiotics, antivirals, antifungals, antihypertensives, statins, oral contraceptives, non-controlled SSRIs/SNRIs for stable patients on existing regimens, and atomoxetine (non-stimulant ADHD).

Same-day appointments are available most days. Open slots are visible in real time on the booking page — you can see what is available today, tomorrow, and the rest of the week before you commit. If nothing is available within the window you need, the booking system will show the next open slot rather than leaving you guessing.

For truly urgent acute conditions (UTI, suspected strep, sinus infection, cellulitis), most patients are seen within a few hours of booking. For chronic medication refills and routine follow-ups, scheduling a day or two out is usually fine.

Yes. If you are evaluated for a condition that warrants time off work or school, your provider can issue a return-to-work or return-to-school note through the patient portal at no additional cost. The note documents the date of evaluation, the diagnosis, and the recommended duration of rest or restricted activity.

We do not issue "doctor's notes" without an actual clinical visit — this is both an ethical and regulatory boundary. If you need a note, book a $68 visit and your provider will write one based on what the evaluation shows.